With segment function, you can group your clients that have common characteristics and analyze the NPS in a segmented way. This assists in analyzing who your customers are more and less satisfied with, enabling effective and targeted action.
Let’s say you identify which pharmaceutical customers have a NPS of 5, while the rest of your clients have a NPS of 50. You may be failing to serve the pharmaceutical industry compared to the rest of your customer base.
To use NPS with Segments, create your account now. Segments is fully customizable.
Customize the survey according to your needs. You can customize the question to fit your product, language and social share link for promoters.
You can also set up survey details such as display frequency, time for display, and percentage of your user base.
Prevents over surveying
You’re always protected from over surveying – no single person ever gets too many surveys.
To use NPS with Survey Customization, create your account now. Surveys is fully customizable.
You can create any projects in same loyalnow account. It's great tool to measure differents versions of your products, features and periods of time.
For example, you can create a Project for measure different versions of your product or components.
To use NPS with Projects, create your account now.
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